Account refunds:

Shutterbug Storefront accounts will automatically renew at the end of your billing cycle. That means that if you signed up for a year, your account will be automatically renewed at the start of the next term. You can cancel, or change your account settings, prior to renewal by going to your account settings. Unless you signed up within the last 30 days, there are NO refunds for account charges.

If you were to cancel your account, your account will remain fully active until the end of your billing cycle. There are no partial refunds.

Order resends & refunds:

If the order is in the "waiting for photos" status and has not yet been sent to one of our labs, or one of our partner labs, you can cancel an order yourself. Simply go to the order link in your order reports and click on 'refund order'. After an order has been sent to the printer, it can no longer be canceled directly. In that case, please contact customer support to discuss the particulars of the situation.

If an order arrives damaged or in an unsatisfactory condition, we will reprint and reship free of charge to you and your customer. Shutterbug Storefront offers a 30-day money back guarantee on all orders that we shipped. If there is a customer request for a refund, we may first attempt to re-do the order to the customer's satisfaction. Any refunds do not include S&H.

See our Terms of Service.