Customer "experience"
Common problems
Security Issues

The Customer Experience

The shopping cart is designed to walk the customer through the entire buying process.  It is important to remember that the customer can elect to "continue shopping" at any time prior to final purchase submission.

The customer's experience is designed to work with ANY browser set with moderate levels of security settings on cookies, etc.

There is a session cookie that should allow the customer to exit the browser and come back within 24 hours and still find their selections in the cart.  For security purposes this will expire within that approximate 24-hour-period.

 

Common shopping cart issues

• Cart not working - requires constant re-entry:  This is usually a result of the the user's computer clock not being set to the correct time.  The session cookie that works with the cart depends on the correct local (computer) time being associated with the session.  Check to see if the customer's clock is not correct.  ALSO... check to make sure in the browser that cookies are enabled - to make sure, enable cookies for "shutterbugstorefront.com"
• Multiple orders - There is no way orders can be "doubled" except if the person clicks on submit more than once.  They are clearly instructed to click only once.
• Incorrect orders - There is a final approval screen that clearly gives the purchaser the option to review every aspect of their order.  That includes what is ordered, how it is being shipped, where it is being shipped, and how it is being paid for.  (See FAQ on "changing orders")
• Coupons and Discounts - These SHOULD show up in the cart during the ordering process, otherwise they are being entered incorrectly or there is some other issue that is preventing them from being executed properly.  If your customer brings this to your attention prior to an order being placed, tell them NOT to proceed until the credit is being properly applied in the cart during the ordering process.  (Then contact Support to assist you in diagnosing the issue.)

Shopping Cart Security

Our cart uses the complete security encryption.

The only time we have encountered issues where a site's gallery "loses" security, is when a user attempts to incorrectly forward their web address (URL) using an "I-frame" or when someone frames their gallery site within another page on their separate web content site.

This is why we ONLY recommend domain-mapping and strongly suggest the use of "framing" not be done.

See: 
Domain Mapping
Web Strategies