Topics:

• Shipping Costs
• Shipping Types
• Express Shipments / Turnaround Times
• Lost Shipments - Reprints Policy
• Multiple Shipment Orders

Shipping costs are based on multiple factors:

• Shipping method chosen
• Size and number of prints and/or photo products ordered
• Destination location

During the shopping cart process, after the order is entered and the shipping method chosen, the shipping costs will be calculated for the customer and cost provided prior to final order submission.  The customer does have an opportunity to change the shipping method prior to final order submission.  Of course, orders are final after that point and cannot be changed.  (See - changing orders...)

The types of shipping offered are:

• First Class Mail (USPS) - w/delivery confirmation - can take up to 5-10 business days
• Priority Mail (USPS) - w/delivery confirmation - can take up to 2-5 business days
• FedEx - 2nd Day Express Saver
• FedEx - Next Day Express Saver

For international shipments:

• Global Priority Mail - Can take 1-2 weeks or more, depending on destination and customs

Please note - tracking USPS Shipments:
The delivery confirmation numbers given for USPS shipments are just that - confirmation numbers that are activated upon the shipping label being created, but ONLY have information filled in upon an item being delivered by the postal carrier.  There is no intermediate tracking activity indicated with these.  (Unlike FedEx tracking numbers, which generally show the movements of a package along its route.)

Express Shipments / Shipping Times:

Please keep in mind that shipping times do NOT include production time at the lab/printer.  (Be sure to review "turnaround times")

It is important for people who order to remember this, particularly when they select express shipping options (second day or overnight).

If you or one of your customers has a special express shipment they want to have turned around quickly, please send us an alert to support@shutterbugstorefront.com.  We cannot make any special promises, but will bring this to the lab's attention and have them move it through the queue as quickly as possible.

Also please note that orders submitted to the lab later in the day usually cannot get handled on a "same day" basis and will be placed in the work queue for the next morning.

Lost shipment policy

If an order doesn't reach a customer within these time frames, all you need to do is contact Support with the order number.  You will be guided from there.

In the case of First Class and Priority Mail shipments, the customer will be asked to wait until the maximum guideline time frame, plus an additional day or two.  If the location of a shipment cannot be determined and it appears to be lost in transit, it is our policy to reprint and reship the order.

Multiple shipments

If you have an order that mixes large and small prints or smaller prints and photo products, they will be more likely to be sent as multiple shipments from multiple locations.

During the notification process, customers are reminded that some orders may be shipped from multiple locations. For both the photographer and/or the customer it may appear that there are conflicting notices, because the notices may look like they "overlapped."

There is a way to more accurately track the status of this in depth on your orders. When you call up an order in your order reports list , it only shows a single tracking number, but if you then click on "View order history" (in the left-hand column) you will see the multiple "Sent to printers", multiple ship dates, and multiple tracking numbers.